FAQ

FAQ

Frequently Ask Questions

CAN I TEST YOUR SKILL WITH FREE

We will happy that you are agree to make a test file for test our skill and quality. Click here to send us a free trial.

HOW TO PLACE AN ORDER

Once you are satisfied with the quality of our services by trials we did, you may want to place an order to Genius Clipping Work. We prefer to transfer files via FTP. So, if you need to send us your files to process, please send us a mail to obtain the login details if you have your FTP account. Otherwise we can provide you our own FTP account. We will respond you immediately with the login details to access the FTP.

You may also upload your files through our web upload page . After receiving your files, we will reply you with details information of our best turnaround.

WHAT IS YOUR TURNAROUND

Our best turnaround time is 2-4 hours if you have very emergency. Our general turnaround time is 6 hours. Turnaround  depends on the file size and complexity. We will attempt to give support taking care of business as much as we can.

WHAT ARE YOUR WORKING TIME

24 hours a day, 7 days our working time.

WILL YOU PROVIDE AN FTP ACCOUNT FOR ME

We prefer FTP account for safe and secure upload and download. If you are agree to business with us than we can provide you our own FTP account

WHAT IS THE MAXIMUM FILE SIZE I CAN SEND

You can send us for free trial up to 2 GB file. You are happy to our free trial service than you can get unlimited FTP account access.

MINIMUM ORDER REQUIREMENTS

Our minimum order requirement is about $50.00 US.

WHAT IS YOUR PAYMENT TERM

We don’t request that you pay first. You’ve to pay while you get the done pictures and are fulfilled by the quality.

WHAT IS YOUR PAYMENT METHOD

We accept PayPal, Credit / Debit Card, Bank Transfer, Bank Cheque.

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